Welcome to the Mantis 3D Printer Troubleshooting Center

(Mobile Users: Please click the little “+” icon in the upper right corner to see the rest of the startup guide!)

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We work very hard to make sure the Mantis 3D Printer runs well right out of the box, but if you’re running into issues, we’re here to help.

Please take a look at this trouble shooting guide before reaching out to our customer support team. Many common problems have been addressed here, and we’ve developed a number of guides and video resources to help you resolve your own issue!

If after browsing our troubleshooting section you are still having a problem, please contact our customer support team, and we will do our best best to help you.

Slice Files Manually

We will do our best to help you be successful in your 3D printing journey, however, we reserve the right to limit support to users who do not use the Mantis' “Just Press Print” user interface to start their prints.

Note: Be cognizant of the fact that your Mantis will require you set up your slicer profiles to work with our system. Before you you start this process, please consider any Gcode present during Octoprint Startup, and integration with any proprietary features that make 3D printing easy with your Mantis.

 How to Fix Holes using Meshmixer

Meshmixer is a free software application that can analyze and repair “holes” in 3D Models. Learn how to use Meshmixer with your Mantis 3D Printer in this useful video!

 
 

 Meshmixer - How to reduce the file size of your .STL

 
 

 How to Use Cura Software to Prepare Advanced 3D Prints

Cura is a free software that allows users to manipulate 3D models, Slice 3D Models, Generate Support Material, and Create G-Code for advanced “direct code injection” 3D Printing applications. Learn how to use Cura with your Mantis 3D Printer in these useful videos!

 
 
 

 ADDING TREE SUPPORT IN CURA

 

This tutorial is for advanced users only!

Our team member, Dave will be showing you how to add support to your models.

 

Join the Mantis User Community

We’re lucky enough to have an active community of Mantis users who are always willing to lend a helping hand. If none of the solutions above worked, please join our users group and post about your issue:

 

Have additional questions or need to request service assistance?

Contact Us Below

We would love to help you. Please include as much information about your issue so that we can assist you more efficiently. Please note that our customer service response may be delayed due to holidays and weekends. We typically reply within 24 hours, 5 days a week from 9:00am to 5:00pm.

Please complete the form below

We aim for responding within a 24 hour window.

 

Join our Facebook Mantis 3D Printer Users Group for additional tips & tricks